Legal, policies & support
Clear information before you join.
IDP is a recurring digital coaching membership. These pages explain the service, billing and cancellation rules, privacy practices, safety boundaries and how to reach us if something goes wrong.
Terms of service
How the IDP membership works
Membership scope, eligibility, billing, acceptable use and consumer rights.
Read policy →Privacy policy
How information is handled
Personal and health information, AI processing, service providers and privacy rights.
Read policy →Refund policy
When refunds are available
Change-of-mind position, billing errors and Australian Consumer Law remedies.
Read policy →Cancellation policy
How subscription cancellation works
How to stop renewal and what happens to access after cancellation.
Read policy →Service delivery
How a digital membership is fulfilled
Payment confirmation, access, onboarding, coaching delivery and service availability.
Read policy →Health & safety
The boundaries of the coaching service
Adult eligibility, medical limitations, safety review and emergency boundaries.
Read policy →Promotion terms
Founder and promotional offers
Availability, eligibility and rules applying to discounts and limited offers.
Read policy →Customer support
How to contact IDP
Direct support details, billing help, privacy enquiries and service-region information.
Read policy →