Service delivery
How your digital IDP membership is fulfilled
IDP is a digital coaching service. There are no physical goods to ship or collect.
Last updated 16 August 2026
1. Digital service only
IDP membership is delivered online through the IDP web application and related email or notification channels. No physical product is included with the standard membership and no shipping fee applies.
2. When paid access starts
Paid access begins only after Stripe reports an eligible subscription state and IDP successfully reconciles that payment state to your account. A successful checkout return by itself does not override payment verification. If payment confirmation is delayed, the app can remain in a confirmation state until Stripe verifies the subscription.
3. Account setup and onboarding
After eligible payment is confirmed, new members complete onboarding before the normal member experience opens. Onboarding collects the context needed to provide the service and records required acknowledgements and consents.
4. Initial observation period
IDP is designed to begin with your normal routine. Early in the service, you may be asked to log several normal days before major coaching changes are made. This observation period is part of the service, not a delay in fulfilment.
5. Meal analysis and app guidance
Photo or text meal submissions are processed digitally. Automated estimates can take time to complete and may require clarification or human review. Estimates are approximate and are not guaranteed to be instant or exact.
6. Human coaching
Human coaching is delivered asynchronously through the IDP coach workflow and member conversation tools. It is not a live emergency, medical or instant-response service. Response targets can vary by coach workload, safety review requirements, technical availability and the nature of the question.
7. Technical interruptions
Hosting, authentication, AI, payment, email or other provider outages can temporarily delay part of the service. IDP will take reasonable operational steps to restore affected functions. If a material service problem persists, contact support so the issue and any applicable remedy can be assessed.
8. Support
If payment has been completed but access has not opened, email support@invisiblediet.com.au from the address used for your IDP account. Do not send payment-card details.